Favour Excelent Jim-Odoi

Provided tailored person-centred support, meticulously following individual care/support plans and risk assessments to enhance service user well-being and independence.

Facilitated activities of daily living (ADLs), including personal hygiene, dressing, and mobility support, ensuring dignity and privacy for service users while fostering independence.

Administered medication accurately, adhering to Medication Support Needs Assessments, MAR documentation, and strict organizational procedures, ensuring patient safety and compliance.

Championed service user independence and community integration, accompanying individuals to appointments, shopping, and social activities to enrich their quality of life.

Maintained accurate and timely records within the Support Management System, meticulously documenting support delivered and progress, and escalating critical changes or incidents to senior management.

Ensured stringent adherence to safeguarding and GDPR confidentiality standards, promptly recognizing and reporting concerns, accidents, and suspected abuse to uphold legal and policy requirements.

Efficiently managed guest check-ins/outs and reservations using Guestline Rezlynx PMS and ResDiary, ensuring smooth operations for a high-volume establishment.

Resolved diverse guest enquiries and complaints with professionalism and empathy, providing accurate information and local guidance to enhance guest satisfaction.

Processed payments and maintained accurate billing records, strictly adhering to cash-handling and PCI data security procedures to ensure financial integrity.

Coordinated effectively with housekeeping and maintenance teams, and supported event bookings and conference set-ups, contributing to streamlined hotel operations.

Rotated across diverse departments including housekeeping, front desk, kitchen, and food & beverage, gaining comprehensive operational insight and contributing to daily tasks.

Maintained rigorous hygiene standards and efficiently completed room turnovers, ensuring guest satisfaction and adherence to hotel protocols.

Handled bookings and phone enquiries, providing excellent customer service and supporting event set-ups to facilitate smooth operations.